Shipping

Products ordered will be delivered to the address you provide by Canada Post or private courier. KOKOALA will not be liable for delivery problems, or any resulting injury or damage, direct or indirect, which may be encountered as a result. No delivery will be made to a post office box.

Shipping rate is 6$ on every order, regardless the number of items. Shipping is free on orders over 120$, before applicable taxes. Delays are 1 to 7 business days, depending on the region where the delivery is made within the province of Quebec. Delivery is available across Canada.

When you order, a KOKOALA confirmation e-mail will be sent within 24 hours to the e-mail address provided at time of purchase. To receive this e-mail, you must have paid your purchase via the PayPal website and previously received a confirmation from them. If you do not receive this e-mail, please contact us at service@kokoala.com. Items are subject to availability, and stocks are not guaranteed at the time of purchase. Orders placed on weekends or holidays may experience a slight delay.

You are responsible for the accuracy of the description of products, price and all billing information and, as required, for the correction of any error or inaccuracy. If unable to correct, promptly notify KOKOALA by e-mail at service@kokoala.com.

In addition, you declare that any personal information transmitted to KOKOALA for billing purposes in completing your purchase is correct. You signify and warrant also that you are the rightful owner of the credit card used to pay the sale price and taxes on the products purchased.

We recommend you print a copy of the confirmation e-mail to make sure the information provided in the purchase confirmation message is correct and check your order once more.