Dear customers, due to the collective challenge we are currently facing, we decided to close temporarily. In the meantime please be safe.

Terms of service

Welcome to the KOKOALA web site. Although we have taken all necessary steps to check the accuracy of the information on our web site, we do not guarantee that the information or any elements contained therein are fully up-to-date and error-free. KOKOALA assumes no responsibility for any errors in the content of its web site, such as for example, product descriptions, price and availability.

SALES
The sale of a product you wish to order through our web site will only take effect when you have completed the ordering process and the payment of the sale. The price is the one shown on the website for the product at the time your order is processed. Federal and provincial sales taxes are added on to the price. Payment of a product is possible by Visa or Master Card by PayPal, the secure payment system.

If the product ordered is not available for shipping, KOKOALA will notify you by email. You will then have the choice between: i) cancelling the sale, in which case KOKOALA will reimburse the price paid in full or ii) substituting the item.

SECURITY AND PAYMENT
Personal information received via e-mail will be shared only with the KOKOALA staff to fulfil your order for products and services. We will not share your e-mail address or any other personal information to a third party without your permission.

Ownership AND ASSUMPTION OF RISK
The products you purchase on the KOKOALA web site will be delivered either by Canada Post or by private carrier, both of which are entirely independent of KOKOALA.

WARRANTY
Our products come with a one (1) year warranty. The warranty covers the repair costs on manufacturing defects for a period of one (1) year after the original purchase from a KOKOALA’s authorised dealer. 

THIS SITE IS ONLY INTENDED FOR SALES TO INDIVIDUALS
To become an authorised dealer please contact us at service@kokoala.com

All prices and promotions may change without prior notice.

All pictures, logos, illustrations and content belong exclusively to KOKOALA

LEGAL NOTICE
This web site belongs to KOKOALA. Although the information, material and products described in this web site are regularly updated, KOKOALA cannot guarantee that the information and products are actually up-to-date, accurate, complete, or error-free. Such information and products are subject to change without notice. In addition, KOKOALA cannot be held liable for any damages of any kind regarding the use or the inability to use the products, any delays in delivery or in case of short deliveries.

This agreement shall be deemed to have been executed in the Province of Quebec and you hereby agree and irrevocably submit to the exclusive jurisdiction of the provincial courts, situated in and for the district of Montreal for any conflict.

English
English